Frequently Asked Questions

We will inform you of an estimated delivery time once we receive your order. We will then contact you again once we are ready to go into production to confirm your final order after which your piano will be made and sent for delivery within 4 weeks. Delivery will take 3-7 days depending upon where you are in the world.

We use DHL and UPS to deliver worldwide. All packages are tracked and we will send you the tracking number so you can follow the progress of your instrument as it makes it way to you. Your piano is fully insured for the journey should anything unfortunate happen while in transit.

We use custom designed packaging to ensure that your piano is safe and secure, we use a toughened box system with recycled shock absorption materials to make sure that it is well protected. Once you receive your piano, please make sure to test and inspect it and let us know if there is anything you need to report.

Once you have paid your 20% deposit your place on the waiting list is secured. We will then contact you 4 weeks before we go into production on your piano to receive the balance, once paid your piano will be made and then sent for delivery within 4 weeks.

If you are located in the UK we will charge you VAT on top of the sales price. If you are located outside of the UK we will not charge you sales tax/VAT or import duty, this will be collected by the delivery company once the goods get to your country. Please check your local tax rates prior to placing your order.

We offer a 3 year warranty on all parts (excluding tines) and a 1 year warranty on labour (excluding tine replacement, tuning and voicing) from the date of delivery. If you need to contact us about a warranty claim please click here

You can make changes to the configuration of your piano until your MK8 enters the final build stage, which is typically four to six weeks before shipment. We will notify you of this by email.

Please note that adjustments may lead to additional costs based on the nature of the changes.

You have the option to cancel your order up until the piano enters the final production stage. However, cancellation will no longer be possible once our dispatch team contacts you to confirm your final specifications and delivery details. This typically happens two months before delivery. 

We charge a $100.00 processing fee to cover administrative costs for processing refunds. This fee will be deducted from the total refund amount.  

If you decide to cancel your order after the piano has entered production, unfortunately, we won’t be able to process a refund as the manufacturing process will have begun. 

If you’re considering cancelling your order, please reach out to our customer support team at hello@rhodesmusic.com

If you decide you would no longer like to be on the waiting list just contact us by clicking the link, let us know your order number, date of order and amount of deposit paid and we will get this refunded asap. Once you cancel if you decide to place another order you would lose your current position.

Please contact us immediately if you notice a defect with your MK8, providing your serial number and a brief explanation of the issue.

If the issue is cosmetic, please provide an image of the problem in good light.

If the issue is audio-related, please provide direct audio of the problem in effect.

Please send this evidence to us by clicking here

The MK8 weighs 34kg or 75lbs. The stand is separate and weighs about 11kg/24lbs.

The MK8 stand’s front legs are telescopic and can be adjusted, tilting the stand forward or backward as required, whereas the back legs are a fixed height.

The front legs can be adjusted as follows:

• With the front legs at the lowest point, the height is 58cm, resulting in the stand tilting forward.

• With the front legs extended to an equal height as the back legs, the height is 68cm, resulting in the stand sitting flat.

• With the front legs extended fully, the height is 77cm, which causes the stand to tilt backward.

Your bank will often decline a transaction to a new supplier where the amount is above £1000/$1000/€1000. To authorize the payment you will have to either speak with your bank and confirm that the transaction is genuine or contact us and ask for our IBAN Details to send a bank transfer.

To update your Rhodes MK8 firmware, log into the MK8 Members Area and visit the Rhodes MK8 Firmware Updater page.

There, you’ll find a simple, web-based tool to guide you through the update process, along with detailed instructions.

The latest firmware version is V1.1.0 (released in October 2024).

For more details, see the V1.1.0 Release Notes.

Yes, the walnut base is made from solid American black Walnut.

Yes we can quote you on additional lids if you’d like to be able to swap and change. Please contact us for more information.

Yes, we would love to meet you and you would be very welcome to come and collect your MK8 and meet the team.

The MK8 is voiced to sound like a perfect balance between the early models and later – so it has the fatness and growl of earlier models with the clarity of the later models. The mechanical parts are designed to capture all the classic tones available from across the favourite older Rhodes eras but in one piano. 

The MK8 was designed alongside the following pianos in the lab for comparison to make sure it had all the key characteristics of people’s favourite Rhodes from across the years: 1972 MK1 suitcase, 1975 MK1 88 suitcase x2, 1979 suitcase, 1980 MK2 stage, 1980 MK2 suitcase, 1984 MKV and 2010 MK7 active. 

Running the piano direct from the send jack (bypassing the preamp electronics) the piano sounds warm, fat, round and growly and with plenty of punch and clarity in the attacks – the preamp and effects give a lot of further sonic sculpting possibilities whilst retaining that warm, fat and growly classic Rhodes tone.