FAQ

Frequently Asked Questions

We will inform you of an estimated delivery time once we receive your order. We will then contact you again once we are ready to go into production to confirm your final order after which your piano will be made and sent for delivery within 4 weeks. Delivery will take 3-7 days depending upon where you are in the world.

We use DHL and UPS to deliver worldwide. All packages are tracked and we will send you the tracking number so you can follow the progress of your instrument as it makes it way to you. Your piano is fully insured for the journey should anything unfortunate happen while in transit.

 

We use custom designed packaging to ensure that your piano is safe and secure, we use a toughened box system with recycled shock absorption materials to make sure that it is well protected. Once you receive your piano, please make sure to test and inspect it and let us know if there is anything you need to report.

Once you have paid your 20% deposit your place on the waiting list is secured. We will then contact you 4 weeks before we go into production on your piano to receive the balance, once paid your piano will be made and then sent for delivery within 4 weeks.

If you are located in the UK we will charge you VAT on top of the sales price. If you are located outside of the UK we will not charge you sales tax/VAT or import duty, this will be collected by the delivery company once the goods get to your country. Please check your local tax rates prior to placing your order.

We offer a full parts warranty for 3 years from the date of delivery, excluding tines. If you need to contact us about a warranty claim please click here

You can make changes to the configuration of your piano until your MK8 enters the final build stage, which is typically four to six weeks before shipment. We will notify you of this by email.

Please note that adjustments may lead to additional costs based on the nature of the changes.

You have the option to cancel your order up until the piano enters the production stage, which typically occurs up to four months before delivery. 

We charge a $100.00 processing fee to cover administrative costs for processing refunds. This fee will be deducted from the total refund amount.  

If you decide to cancel your order after the piano has entered production, unfortunately, we won’t be able to process a refund as the manufacturing process will have begun. 

If you’re considering cancelling your order, please reach out to our customer support team at [email protected]

 

If you decide you would no longer like to be on the waiting list just contact us by clicking the link, let us know your order number, date of order and amount of deposit paid and we will get this refunded asap. Once you cancel if you decide to place another order you would lose your current position.

Please contact us immediately if you notice a defect with your MK8, providing your serial number and a brief explanation of the issue.

If the issue is cosmetic, please provide an image of the problem in good light.

If the issue is audio-related, please provide direct audio of the problem in effect.

Please send this evidence to us by clicking here

The MK8 weighs 34kg or 75lbs. The stand is separate and weighs about 11kg/24lbs.

Your bank will often decline a transaction to a new supplier where the amount is above £1000/$1000/€1000. To authorize the payment you will have to either speak with your bank and confirm that the transaction is genuine or contact us and ask for our IBAN Details to send a bank transfer.

Yes, the walnut base is made from solid American black Walnut.

Yes we can quote you on additional lids if you’d like to be able to swap and change. Please contact us for more information.

Yes, we would love to meet you and you would be very welcome to come and collect your MK8 and meet the team.

The MK8 is voiced to sound like a perfect balance between the early models and later – so it has the fatness and growl of earlier models with the clarity of the later models. The mechanical parts are designed to capture all the classic tones available from across the favourite older Rhodes eras but in one piano. 

The MK8 was designed alongside the following pianos in the lab for comparison to make sure it had all the key characteristics of people’s favourite Rhodes from across the years: 1972 MK1 suitcase, 1975 MK1 88 suitcase x2, 1979 suitcase, 1980 MK2 stage, 1980 MK2 suitcase, 1984 MKV and 2010 MK7 active. 

Running the piano direct from the send jack (bypassing the preamp electronics) the piano sounds warm, fat, round and growly and with plenty of punch and clarity in the attacks – the preamp and effects give a lot of further sonic sculpting possibilities whilst retaining that warm, fat and growly classic Rhodes tone. 

The V8 is a hyper-realistic re-creation of the Rhodes MK8 and is the first official plug-in by Rhodes.

Encompassing 30,000 samples directly sampled from Rhodes’ flagship MK8 piano, including up to 127 velocity layers, 14 articulations, mechanical noise and groundbreaking per-note editing – the V8 additionally employs a hyper-real modelling engine, providing a level of sonic authenticity never before heard in any other electric piano virtual instrument.

The V8 is a hyper-realistic re-creation of the Rhodes MK8 electric piano based on an extremely intensive sample data set taken from the very first MK8, built and voiced by Dan Goldman.

The MK8 is voiced to sound like a perfect balance between the early models and later – so it has the fatness and growl of earlier models with the clarity of the later models. The mechanical parts are designed to capture all the classic tones available from across the favourite older Rhodes eras but in one piano. 

The MK8 was designed alongside the following pianos in the lab for comparison to make sure it had all the key characteristics of people’s favourite Rhodes from across the years: 1972 MK1 suitcase, 1975 MK1 88 suitcase x2, 1979 suitcase, 1980 MK2 stage, 1980 MK2 suitcase, 1984 MKV and 2010 MK7 active.

The V8 Pro allows total access to the acclaimed FX section from the MK8-FX, which includes Compression, Chorus, Phaser and Delay.

In addition, V8 users can explore the Setup page, where there is per-note control over Timbre, Fine Tune, Level and Damper response. A selection of microphones and amplifiers can also be found, paying homage to classic studio and stage Rhodes setups.

Lastly, the V8 Pro offers enhanced use of the Preamp section, allowing users to unleash the Vari-Pan circuit into audio rate modulation.

You can see a full comparison between V8 and V8 Pro features here

You can upgrade between the V8 and V8 Pro by paying the difference between the two plugins. Please contact us here if you wish to do so. 

Currently, the V8 cannot be used as a standalone plugin and requires a host DAW to function.

Yes, right-click a front-panel parameter, and select ‘Learn’ from MIDI CC. Move any CC control knob on your MIDI controller, or engage your expression pedal, and it will now control that parameter.

A full list of V8/V8 Pro features can be found here

The Rhodes V8 and V8 Pro are available to demo for 14 days.

Rhodes V8
£149.95/$179.95/€169.95

Rhodes V8 Pro
£249.95/$299.95/€274.95

Prices include local VAT/sales tax where applicable

RAM: 8GB (minimum)
Free Disk Space: 25GB (minimum)
Display: 1280 x 960 (minimum) UI resizable
Internet Connection Required

MacOS: Catalina (10.15) – Sonoma (14)

Intel and M1 & M2 supported, Rosetta and Native

Windows: Windows 10 – 11

The Rhodes V8 requires at least 25GB of free disk space.

The V8 / V8 Pro must be installed on the host device, but the blob files can be saved or moved to an external hard drive.

When installing the plugin, you can select the save location of the ‘blob’ files. (The blob files are essentially where the content of the plugin is stored and are the largest files associated with the plugin).

If you have already installed the plugin, you can locate these files and move them to an external hard drive.

The blob files are called RHODES-V8PRO_part1.blob and RHODES-V8PRO_part2.blob

Please see this guide for installation of the V8

Check that you are running the latest version of your Rhodes plugin, by referring to the version history tab below.

Install the latest version of the plugin through the download page

Please do not uninstall the previous version of the plugin. 

The installer will override the old files in their respective location.

V8 Pro 1.1.1 Hotfix Change log: 

• Fixed: Delay not working properly

 

V8 & V8 Pro V1.1.0 Change log:

• Added: Native Apple Silicon support for AAX

• Improved: The size of the plug-in is now recalled correctly with your DAW project
• Improved: Better velocity response when high timbre values used in conjunction with sustain pedal

• Fixed: UI had some artefacts on non-Retina displays
• Fixed: In rare cases hanging notes could occur

 

The V-Rack draws inspiration directly from the ground-breaking Rhodes MK8 Analogue Preamp and FX circuit, known for its sonically vast and soulful sound.

The V-Rack delivers seven classic analogue effect emulations, each with a distinctive sonic character. From versatile 3-mode Drive to powerful Resonant 3-Band Parametric EQ/Filtering, Vari-Pan, VCA Compressor with sidechain, 4-Stage VCA Phaser, Bucket Brigade Chorus, and Bucket Brigade Delay. 

Each effect module in the V-Rack is equipped with several extended parameters, allowing you to fine-tune your audio like never before.

Seven classic analogue stereo effects from the flagship MK8 piano:

  • Diode-based triple-mode Drive circuit with Amount control.
  • Resonant Parametric EQ with Low, Mid Freq/Gain, and High controls.
  • Vari-Pan circuit with Rate/Depth, 4 preset waveshapes, Audio-Rate Modulation and BPM sync.
  • VCA Compressor with Amount and Makeup Gain.
  • VCA 4-stage Phaser with Rate/Depth and BPM Sync.
  • Bucket Brigade Chorus with Rate/Depth and BPM Sync.
  • Bucket Brigade Delay with Time/Feedback/Mix, Tap Tempo, and BPM Sync.

 

Extended Parameters include:

  • Drive and Compressor: Pre/Post switches.
  • Filter: LowPass, HighPass, BandPass, and Peak filter models with variable resonance and Envelope control.
  • EQ: Selectable centre frequencies at 3kHz, 7kHz, and 10kHz.
  • Vari-Pan: Continuous waveshaping, slew, and smoothing.
  • Compressor: Attack, Threshold, and Release faders, plus Sidechain input.
  • Chorus: Channel Delay, Phase, and Spread.
  • Phaser: Resonance, Phase, and Spread.
  • Delay: Ping-Pong Mode, Jitter, Spread, Low, and High Cut.

The Rhodes V-Rack is available to demo for 14 days. During this time, all features will be enabled. You do not require a licence code to make use of this trial. 

Rhodes V-Rack
£99.95/$124.95/€99.95

Prices include local VAT/sales tax where applicable

RAM: 8GB (minimum)
Free Disk Space: 1.13GB (minimum)
Display: 1280 x 960 (minimum) UI resizable
Internet Connection Required

MacOS: Catalina (10.15) – Sonoma (14)

Intel and M1 & M2 supported, Rosetta and Native

Windows: Windows 10 – 11

The Rhodes V-Rack requires at least 1.13GB of free disk space.

Check that you are running the latest version of your Rhodes plugin, by referring to the version history tab below.

Install the latest version of the plugin through the download page

Please do not uninstall the previous version of the plugin. 

The installer will override the old files in their respective location.

V-Rack V1.0.1 Hotfix Change log:

Fixed: Phase shift in the chorus module and gain reduction in the delay.
Fixed: LED state for chorus, phaser and delay.

The Rhodes V-Pan, derived from the revered Rhodes MK8 Vari-Pan circuit, is a state-of-the-art panning effect unit. Boasting a continuously variable waveform, adjustable rate, deep depth control, and BPM sync, it offers unprecedented sonic versatility.

  • Directly modelled from the unique Rhodes MK8 hardware Vari-Pan circuit.
  • Left/Right panning LED’s.
  • Continuously variable waveform for maximum sonic flexibility.
  • Rate goes from super-slow right up into audio rates for synth-esque and ring mod-like effects.
  • Deep depth control.
  • Parameter value readout.
  • Waveform Slew and Smooth controls to further shape/customise the panning waveshape.
  • BPM sync.

The Rhodes V-Pan is currently available for free until the end of January 2024. 

In January, the pricing will be as follows: 

Rhodes V-Pan
£29.95/$39.95/€34.95

Prices include local VAT/sales tax where applicable

RAM: 8GB (minimum)
Free Disk Space: 1.1GB (minimum)
Display: 1280 x 960 (minimum) UI resizable
Internet Connection Require

MacOS: Catalina (10.15) – Sonoma (14)

Intel and M1 & M2 supported, Rosetta and Native

Windows: Windows 10 – 11

The Rhodes V-Pan requires at least 1.1GB of free disk space.

Check that you are running the latest version of your Rhodes plugin, by referring to the version history tab below.

Install the latest version of the plugin through the download page

Please do not uninstall the previous version of the plugin. 

The installer will override the old files in their respective location.

V-Pan 1.0.1 Hotfix Change log:

• Simplified: Licence activation

CodeMeter is a state-of-the-art copy protection system used by software vendors around the world. Some plugin developers choose to use it in their Gorilla Engine-based products to protect their code and audio sample data from software piracy. It is used in conjunction with our Gorilla Manager app which ensures that software is licensed and authorized to run on a computer.

What exactly do they do?

• CodeMeter handles the actual cryptography and checking of licenses.

• Gorilla Manager handles trial periods, authorization screens and more.

For your plugins to work properly, both of these applications must be running in the background. Note that these are lightweight applications that place little or no demands on your computer and store all information locally (no personal data is transmitted to the cloud).

Do I need Internet access?

Internet access is only required at the time of authorization. Once authorization is successfully completed, you can disconnect your computer from the Internet and still use our plugins.

Yes. You can use your Rhodes software licence to activate up to three devices

We are required to charge VAT on UK software services into the EU under the Non-Union OSS scheme.
VAT is included in the price you pay at checkout, and you will pay VAT at your countries rate, and then we will pay it across to the local authority in our VAT returns.

If you bought a Rhodes software license and have yet to download, activate or authorise the product, and it’s been less than seven days since your order was accepted, you can receive a refund for any reason.

Please note that if you choose to download, activate, or authorise the product within seven days of purchase, you will not be eligible for a refund.

Check that you are running the latest version of your Rhodes plugin, by referring to the plugins version history tab above.

Install the latest version of the plugin through the plugin download page.

Please do not uninstall the previous version of the plugin. 

The installer will override the old files in their respective location.

Please email [email protected] with as much information as you have about the issue. 

Please include audio examples and screenshots where possible. 

Please also provide the following information: 
• OS 
• Computer specification
• Plugin and Version
• DAW and version​
• Amount of RAM
• Available disk space

Firstly, please ensure that your system meets the minimum requirements for the plugin you are downloading.
If your computer meets the requirements:
• Delete the download file completely from your system.
• Clear your web browser’s cache
• Redownload your plugin

Additionally, a stable internet connection is essential. A dropout in internet connection during the download can corrupt the file deeming it unusable.

V8 & V8 Pro SUMMER SALE

30% Off

Unlock a 30% discount on the V8 series as part of the Rhodes Summer Sale.
Use code: SUMMER30

Start crafting your perfect Rhodes sound now with a 14-day free trial.

'Missing Keys' COMPETITION

WIN A RHODES MK8​

‘Missing Keys‘: Rhodes is asking you to soundtrack a short film with our new ‘V8’ software. 

Download a free 45 day trial of the v8 now.