FAQ

Frequently asked questions

We will inform you of an estimated delivery time once we receive your order. We will then contact you again once we are ready to go into production to confirm your final order after which your piano will be made and sent for delivery within 7 days. Delivery will take 3-7 days depending upon where you are in the world.

We use DHL and UPS to deliver worldwide. All packages are tracked and we will send you the tracking number so you can follow the progress of your instrument as it makes it way to you. Your piano is fully insured for the journey should anything unfortunate happen while in transit.

 

We use custom designed packaging to ensure that your piano is safe and secure, we use a toughened box system with recycled shock absorption materials to make sure that it is well protected. Once you receive your piano, please make sure to test and inspect it and let us know if there is anything you need to report.

Deliveries to the US/Canada cost $399, deliveries with Europe cost €199, deliveries within the UK cost £75 +vat. For deliveries to the rest of the world contact us for a quotation

Once you have paid your 20% deposit your place on the waiting list is secured. We will then contact you 2 weeks before we go into production on your piano to receive the balance, once paid your piano will be made and then sent for delivery within 2 weeks.

If you are located in the UK we will charge you VAT on top of the sales price. If you are located outside of the UK we will not charge you sales tax/VAT or import duty, this will be collected by the delivery company once the goods get to your country. Please check your local tax rates prior to placing your order.

We offer a full parts warranty for 3 years from the date of purchase, excluding tines. If you need to contact us about a warranty claim please click here

If you decide you would no longer like to be on the waiting list just contact us by clicking the link, let us know your order number, date of order and amount of deposit paid and we will get this refunded asap. Once you cancel if you decide to place another order you would lose your current position.

Please contact us as soon as you notice any defect, take photographic evidence and send it through to us by clicking here

The MK8 weighs 34kg or 75lbs. The stand is separate and weighs about 11kg/24lbs.

Your bank will often decline a transaction to a new supplier where the amount is above £1000/$1000/€1000. To authorize the payment you will have to either speak with your bank and confirm that the transaction is genuine or contact us and ask for our IBAN Details to send a bank transfer.

Yes, the walnut base is made from solid American black Walnut.

Yes we can quote you on additional lids if you’d like to be able to swap and change. Please contact us for more information.

Yes, we would love to meet you and you would be very welcome to come and collect your MK8 and meet the team.

Yes we ship to all countries worldwide and have a standard price to ship anywhere outside of the US and EU of $407.15

The MK8 is voiced to sound like a perfect balance between the early models and later – so it has the fatness and growl of earlier models with the clarity of the later models. The mechanical parts are designed to capture all the classic tones available from across the favourite older Rhodes eras but in one piano. 

The MK8 was designed alongside the following pianos in the lab for comparison to make sure it had all the key characteristics of people’s favourite Rhodes from across the years: 1972 MK1 suitcase, 1975 MK1 88 suitcase x2, 1979 suitcase, 1980 MK2 stage, 1980 MK2 suitcase, 1984 MKV and 2010 MK7 active. 

Running the piano direct from the send jack (bypassing the preamp electronics) the piano sounds warm, fat, round and growly and with plenty of punch and clarity in the attacks – the preamp and effects give a lot of further sonic sculpting possibilities whilst retaining that warm, fat and growly classic Rhodes tone.